Reliable & Secure Delivery
Ensuring your valuable equipment arrives safely, on time, every time.
Your Equipment's Journey to You
Our delivery is a precise, four-stage process designed for total transparency and peace of mind.
Coordination
We schedule a delivery window that integrates perfectly with your business operations.
Meticulous Prep
Each item is professionally packed, crated, and secured for flawless transit.
Careful Transit
Our specialized logistics fleet transports your equipment with the utmost care and security.
Site Placement
We safely unload and place the equipment exactly where you need it for installation.
The KitchenPro Delivery Framework
Dive deep into the specifics of our delivery services. We offer flexible options and robust procedures to meet any need.
Tailored Delivery Options
Choose the service level that best fits your project's needs and on-site capabilities.
- Standard Curbside Delivery: Our cost-effective solution. We deliver to your curb or loading dock, and your team takes it from there. Perfect for businesses with staff ready to receive.
- White Glove Service: Our premier, hassle-free option. We handle everything: inside delivery, uncrating, placement in the final location, and removal of all packaging debris.
- Expedited Delivery: For time-critical projects, we offer rush shipping. Contact our logistics team to discuss availability and rates for your specific timeline.
Your Role in a Smooth Delivery
A little preparation on your end makes for a flawless delivery day. Here's how you can help:
- Clear the Way: Ensure the path from the delivery truck to the final equipment location is completely clear of obstacles, both inside and out.
- Measure Everything: Double-check the dimensions of all doorways, hallways, and corners to confirm the crated equipment will fit through without issue.
- Inspect Upon Arrival: Before signing the delivery receipt, carefully inspect all packages for any visible damage. Note any issues on the receipt and contact us immediately. This is crucial for insurance purposes.
Advanced Logistics & Real-Time Visibility
We leverage technology to keep you informed and in control.
- Real-Time Tracking: From the moment your order ships, you can monitor its progress through our online portal.
- Mobile App Integration: For the ultimate convenience, use our mobile app. Receive push notifications for key milestones, see live ETA updates, and communicate directly with the delivery team.
- Smart Packaging: We use more than just boxes. Heavy items are bolted to pallets, and sensitive electronics are encased in foam-in-place packaging for maximum protection.
Uncompromising Safety & Security
Your investment is our responsibility. From the moment your equipment leaves our warehouse until it is signed for at your location, it is fully insured against any potential damage during transit.
Our delivery professionals are not just drivers; they are trained specialists in handling heavy, bulky, and sensitive equipment. They utilize specialized tools like hydraulic lift gates, stair climbers, and all-terrain pallet jacks to navigate any environment safely and prevent damage to both the equipment and your property.
Our Nationwide Logistics Network
We are not just a reseller; we are a logistics powerhouse. Our network of strategically placed distribution hubs and a dedicated fleet of specialized trucks allows us to operate with superior efficiency.
This infrastructure means faster delivery times, reduced shipping costs for you, and the ability to respond swiftly to your needs, regardless of your location. We control the process from end to end to ensure quality.
Common Delivery Questions
This is called "concealed damage." You should contact us within 24 hours of delivery. While noting damage on the delivery receipt is the best practice, we will work with you and the carrier to file a claim. Taking photos immediately is highly recommended.
Standard deliveries are scheduled for a 4-hour window. If you require a specific, guaranteed time, this can be arranged for an additional fee. Please discuss this with our logistics team when coordinating your delivery.
It is the customer's responsibility to inform us of any potential access issues (e.g., narrow streets, low bridges, lack of a loading dock). If we need to arrange a smaller truck or special equipment, we need to know in advance. Failure to do so may result in redelivery fees.
Yes, we can arrange for short-term storage if your project is delayed. Storage fees will apply. Please contact us as soon as you anticipate a delay so we can provide a quote and make the necessary arrangements.
Ready to Coordinate Your Delivery?
Our logistics experts are standing by to plan the perfect delivery for your project. Let's get your equipment on the move.
Contact Our Logistics Team